If for any reason you are not happy with your purchase you may return your order within 10 working days from the delivery of your parcel.
Items need to be unworn with all original packaging & tags attached.
Returning from EU
To send back an item, please choose a shipping service of your liking, it can be any as long as it provides you with a tracking code.
EU returns can be sent back to the following address.
Frans Boone BV
Herenweg 10A
8300 Knokke Heist
Belgium
+32(0)50739262
Returning outside EU
REFUSING SHIPMENTS BASED ON IMPORT/CLEARANCE COSTS IS NOT ALLOWED
Items will get lost due to this and all costs will be deducted from your refund and most important: From the moment of refusing the refuser will become shipper and responsible for all losses, costs, missing products etc. When you agree in our terms and conditions at check out you are responsible, without any exception.
Due to high clearance costs, we can only accept returns by using a prepaid UPS return label which can be purchased by requesting a return via our email address.
customerservice@fransboonestore.com
This label includes re-import costs and taxes charged to us.
Send all correspondence to customerservice@fransboonestore.com
We are happy to assist you.
Products from our clearance section or sales, delivered to countries outside the EU are not returnable or eligible for a refund.
All refunds will be made through the payment method you used for the order in question.
You will find all information about this in our FAQ page.
Still questions? Mail us: Customerservice@fransboonestore.com
